Return Policy

Do you accept returns/exchanges on sold items?

We only offer exchange on defective items.

I received a defective/wrong product? What is the process to return the item?

Upon receiving a defective product, please immediately e-mail us at ___ or contact us on our Whatsapp number ____ to initiate the return procedure, as we accept returns only within 48 hours. Our returns team will help you with the returns procedure to get these items back to us through our registered courier partner. Once we receive the package we will email you a full-store credit voucher to purchase products from the website, in exchange.

Will the shipping charge be refunded for a returned order?

Shipping charge will be discounted from your next purchase amount.

Can an order be refunded?

Yes, only in a case where an order has been accepted on a product which is no longer available, we can refund the payment.

What happens when an ordered item is of bad inventory or has gone out of stock before my order is fulfilled?

If an item goes out of stock after an order has been placed, the amount will be refunded to you.

Can an order be cancelled before it is delivered?

Since we maintain a same-day-shipment policy, we cannot accept order cancellations.

Is the return policy for International shipments same as domestic shipments

Yes, the return policy for international shipments will remain the same. The return procedure has to be initiated within 48 hours of receiving the items.

Returns Policy

When buying a product from our website, the buying acknowledges that the above mentioned rules of returns and exchanges are limited to direct sales by our website to the buyer; these terms of return and exchange are not valid in case of a sale directly made by a third party. In transactions that directly involve a third party, an invoice issued by that third party seller shall govern the terms and conditions of their sales of items. Products return can be initiated within 48 hours from the date of delivery, provided they are in the original packaging and unwashed, unused and not damaged by the buyer. All damaged items must comply with our terms and conditions before a refund/credit-voucher is processed. For returns, changes to an order, and other queries, you can write to us at info@textilenow.com or can contact us at +91 99246 60005